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salesforce.com inc. (CRM)


Income Statement

Beginner level

The income statement presents information on the financial results of a company’s business activities over a period of time. The income statement communicates how much revenue the company generated during a period and what cost it incurred in connection with generating that revenue.

salesforce.com inc., consolidated income statement

US$ in millions

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12 months ended Jan 31, 2020 Jan 31, 2019 Jan 31, 2018 Jan 31, 2017 Jan 31, 2016 Jan 31, 2015
Subscription and support 16,043  12,413  9,711  7,756  6,206  5,014 
Professional services and other 1,055  869  769  636  462  360 
Revenues 17,098  13,282  10,480  8,392  6,667  5,374 
Subscription and support (3,198) (2,604) (2,033) (1,556) (1,189) (925)
Professional services and other (1,037) (847) (740) (678) (466) (365)
Cost of revenues (4,235) (3,451) (2,774) (2,234) (1,655) (1,289)
Gross profit 12,863  9,831  7,706  6,158  5,013  4,084 
Research and development (2,766) (1,886) (1,553) (1,208) (946) (793)
Marketing and sales (7,930) (6,064) (4,829) (3,918) (3,240) (2,757)
General and administrative (1,704) (1,346) (1,088) (968) (748) (680)
Loss on settlement of Salesforce.org reseller agreement (166) —  —  —  —  — 
Operating lease termination resulting from purchase of 50 Fremont —  —  —  —  37  — 
Operating expenses (12,566) (9,296) (7,471) (6,094) (4,898) (4,230)
Income (loss) from operations 297  535  236  64  115  (146)
Interest expense (131) (154) (87) (89) (72) (73)
Gains on strategic investments, net 427  542  —  14  —  — 
Gain on sales of land and building improvements —  —  —  —  22  16 
Other income (expense) 113  60  53  36  —  (10)
Income (loss) before (provision for) benefit from income taxes 706  983  202  25  64  (213)
(Provision for) benefit from income taxes (580) 127  (75) 154  (112) (50)
Net income (loss) 126  1,110  127  180  (47) (263)

Based on: 10-K (filing date: 2020-03-05), 10-K (filing date: 2019-03-08), 10-K (filing date: 2018-03-09), 10-K (filing date: 2017-03-06), 10-K (filing date: 2016-03-07), 10-K (filing date: 2015-03-06).

Income statement item Description The company
Revenues Amount, including tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value-added and excise. salesforce.com inc.’s revenues increased from 2018 to 2019 and from 2019 to 2020.
Income (loss) from operations The net result for the period of deducting operating expenses from operating revenues. salesforce.com inc.’s income (loss) from operations increased from 2018 to 2019 but then slightly decreased from 2019 to 2020 not reaching 2018 level.
Income (loss) before (provision for) benefit from income taxes Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest. salesforce.com inc.’s income (loss) before (provision for) benefit from income taxes increased from 2018 to 2019 but then slightly decreased from 2019 to 2020.
Net income (loss) The portion of profit or loss for the period, net of income taxes, which is attributable to the parent. salesforce.com inc.’s net income (loss) increased from 2018 to 2019 but then decreased significantly from 2019 to 2020.