Stock Analysis on Net

Salesforce Inc. (NYSE:CRM)

$24.99

Income Statement

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Salesforce Inc., consolidated income statement

US$ in millions

Microsoft Excel
12 months ended: Jan 31, 2025 Jan 31, 2024 Jan 31, 2023 Jan 31, 2022 Jan 31, 2021 Jan 31, 2020
Subscription and support
Professional services and other
Revenues
Subscription and support
Professional services and other
Cost of revenues
Gross profit
Research and development
Sales and marketing
General and administrative
Restructuring
Loss on settlement of Salesforce.org reseller agreement
Operating expenses
Income from operations
Interest expense
Gains (losses) on strategic investments, net
Other income (expense)
Income before (provision for) benefit from income taxes
(Provision for) benefit from income taxes
Net income

Based on: 10-K (reporting date: 2025-01-31), 10-K (reporting date: 2024-01-31), 10-K (reporting date: 2023-01-31), 10-K (reporting date: 2022-01-31), 10-K (reporting date: 2021-01-31), 10-K (reporting date: 2020-01-31).

Revenue Trends
Overall revenues demonstrated a consistent upward trajectory from 2020 to 2025, increasing from $17,098 million in 2020 to $37,895 million in 2025. Subscription and support revenues, representing the majority of total revenues, grew steadily from $16,043 million to $35,679 million over the same period. Professional services and other revenues also increased initially, peaking in 2023 at $2,331 million before slightly declining by 2025.
Cost of Revenues and Gross Profit
Cost of revenues increased consistently alongside total revenues, rising from $4,235 million in 2020 to $8,643 million in 2025. Consequently, gross profit expanded significantly from $12,863 million in 2020 to $29,252 million in 2025, reflecting strong scalability and maintained profitability despite growing costs.
Operating Expenses
Research and Development
R&D expenses rose steadily from $2,766 million in 2020 to $5,493 million in 2025, indicating increased investment in innovation and product development.
Sales and Marketing
Sales and marketing expenses grew from $7,930 million in 2020 to a peak of $13,526 million in 2023, before experiencing a slight decrease and stabilization around $13,257 million in 2025.
General and Administrative
General and administrative costs also showed growth, increasing from $1,704 million in 2020 to $2,836 million in 2025, although with some fluctuations in the interim years.
Restructuring Costs
Restructuring expenses appeared only in 2022 through 2025 with amounts declining from $828 million to $461 million, suggesting efforts toward organizational efficiency.
Other Operating Expenses
Operating expenses in aggregate increased from $12,566 million in 2020 to a peak around 2023, at $21,962 million, and then slightly declined to $22,047 million by 2025, mirroring investments in operational functions with slight cost control or realignment post-2023.
Income from Operations
Income from operations gradually improved, starting from a modest $297 million in 2020 and rising steadily to $7,205 million in 2025. This improvement reflects enhanced operational efficiencies and successful leveraging of revenue growth against operating costs.
Other Income and Expenses
Interest Expense
Interest expense remained relatively stable, fluctuating slightly but decreasing from $130 million in 2020 to $272 million in 2025, indicating consistent financing costs.
Gains/Losses on Strategic Investments
Gains on strategic investments were volatile, peaking at $2,170 million in 2021 but turning into consistent losses from 2023 onwards, reaching losses of $121 million in 2025, implying challenges or divestitures in that area.
Other Income (Expense)
Other income showed variability but generally increased from $112 million in 2020 to $626 million in 2025, suggesting growing ancillary income or gains outside primary operations.
Income Before Taxes and Net Income
Income Before Taxes
Income before taxes experienced fluctuations with a strong peak in 2021 of $2,561 million, a decline to $660 million in 2023, then a robust recovery to $7,438 million in 2025.
Income Tax Provision
Provision for income taxes demonstrated variability, including benefits in 2021 ($1,511 million) and increasing tax expenses by 2025 ($1,241 million), reflecting changes in tax strategy or taxable income levels.
Net Income
Net income exhibited significant volatility, rising substantially in 2021 to $4,072 million, dropping to $208 million in 2023, then rebounding sharply to $6,197 million in 2025, paralleling shifts in operating income, investment results, and tax impacts.
Summary of Trends
The data reveals strong revenue growth driven primarily by subscription and support services. While costs increased commensurately, operational profitability improved notably over the five-year span. Investment in research and development and sales and marketing remained a priority, sustaining competitive positioning. Fluctuations in net income corresponded with varying gains or losses on strategic investments and tax provisions. Overall, operational improvements and revenue expansion contributed to significantly enhanced profitability by 2025 despite some volatility in ancillary income streams.